PT Bank Negara Indonesia (Persero) Tbk or BNI has again recorded achievements on the international stage through the International Customer Experience Awards (ICXA) 2025. The bank with the 46-logo managed to bring home two prestigious awards, namely the Gold Award - Best Learning & Development and the Silver Award - Best Use of Technology.
The award was received directly by BNI Operations Director Ronny Venir at the awards ceremony held in London, England, Wednesday (12/11/2025).
According to Ronny, this achievement confirms global recognition of BNI's commitment to improving customer experience through innovation, technology, and talent development.
"This award is the result of the hard work of all BNI employees who continue to strive to provide the best services based on learning, technology, and innovation," said Ronny in a written statement.
BNI received the Gold Award for Best Learning & Development for its success in building an adaptive and collaborative learning culture. Through continuous employee competency development, BNI has been able to strengthen service quality and deliver a consistent customer experience across all lines.
Furthermore, the Silver Award for Best Use of Technology confirms BNI's ability to leverage digital technology to deliver faster, safer, and more personalized services. The integration of technology across various service channels strengthens BNI's position as a national bank ready to compete globally.
The ICXA 2025 event is an international platform organized by Awards International in collaboration with the Indonesia Customer Experience Professional (ICXP). This event recognizes organizations from various countries that excel in innovation and strategies for improving customer experience.
Ronny confirmed that this award motivates BNI to continue strengthening its digital transformation and improving service quality in the future.
"BNI will continue to innovate, adapt, and transform to provide the best experience for all customers, while also bringing Indonesia's name to the global stage," Ronny concluded.
With this achievement, BNI further solidifies its position as a financial institution capable of combining technology, talent, and an innovative work culture to provide the best service. This achievement also demonstrates BNI's consistency in delivering world-class service standards to all customers.