PT Bank Negara Indonesia (Persero) Tbk or BNI ensures that all banking services in North Sumatra and West Sumatra are back to normal after being affected by floods and landslides in recent days. Service recovery was carried out through swift measures, including the use of global satellite internet services at a number of outlets so that customer transactions could continue without interruption.
BNI Corporate Secretary Okki Rushartomo said that the restoration of these services is part of BNI's commitment to remain present for the community amid this emergency situation.
“We want to ensure that the public can continue to access financial services even in disaster situations, because the continuity of financial transactions is very important for daily needs,” Okki said in a written statement.
BNI deployed satellite-based connectivity support at its Gunung Sitoli, Sibolga, Pandan, and Teluk Dalam outlets. All these locations are now fully functional, allowing banking operations to resume optimally.
Okki added that 12 BNI outlets that were previously affected by flooding are now back to normal operations, serving customers in the Medan, Sibolga, and Gunung Sitoli areas. In addition, 47 ATMs that were temporarily out of service due to flooding are now back in operation.
As an additional effort, BNI also opens limited operational services to help people affected by flooding. These services are available from November 29, 2025 at BNI KC Gunung Sitoli, and November 30, 2025 at BNI KC Sibolga and BNI KCP Pandan, to ensure that urgent financial transaction needs can still be served.
BNI ensures that it will continue to monitor developments and prepare further measures to maintain the stability of banking services in the affected areas. The company also reaffirms its commitment to providing safe, reliable, and continuous access to services for all customers, especially in emergency situations when financial services are vital.