Jakarta, Friday (23/9/2022) -- PT Bank Negara Indonesia (Persero) Tbk. or BNI (stock code: BBNI) continues to strengthen service quality in order to strengthen the convenience of customer transactions. Deputy President Director Adi Sulistyowati said that the company continues to make improvements and innovations to provide added value to the services provided via BNI Mobile Banking, one of which is in the form of continuous improvement of the user experience which is very important for customer convenience.
In addition, BNI also strives to present various innovative features based on customer needs following technological and business developments.
“We hope that this additional feature will make it easier for customers to fulfill all their banking service needs, both for transactions and investments. Of course, the steps we take are also in line with BNI's spirit to become a financial institution that excels in service and sustainable performance," she said.
Adi Sulistyowati, who is familiarly called Susi, said that the company also continues to encourage the growth of user acquisition and transaction activation through various programs and promotions from BNI side as well as cooperation with partners such as e-wallet, BI FAST, bills payment for daily needs such as PLN electricity, to top up phone credit. This transaction promo can be enjoyed by all customers and of course there are many additional attractive prizes that will be obtained by customers if they actively transact through BNI Mobile Banking.
"We hope that this will continue to increase customer attractiveness and satisfaction, thereby increasing the use of BNI Mobile Banking. Moreover, the conditions of competition in the transaction business are getting tougher. All industries focus on how to provide reliable and versatile services through digital banking channels," she said
BNI mobile banking application currently has more than 12.4 million registered users, growing 34.7% YoY with the number of transactions growing by 34.8% YoY. Until June 2022, BNI Mobile Banking application also has the best rating on Google Play and Appstore.
The number of interbank transfer transactions until June 2022, on channels, especially BNI Mobile Banking, increased by 32.3% for transactions and 28.5% for nominal transactions on a YoY basis. The nominal value of BNI Mobile Banking transactions has dominated 50% of all transactions and surpassed transactions at ATMs, this is a good indicator that BNI Customers have actively transacted through digital channels that can be done anywhere and anytime.
“We see that the stronger transaction-based CASA will drive sustainable business growth. For this reason, we continue to improve the capabilities of BNI Mobile Banking," concluded Susi.