PT Bank Negara Indonesia (Persero) Tbk or BNI won 16 awards in various categories of conventional and digital banking services at the Infobank 22nd Banking Service Excellence Awards (BSEA) 2025.
The award was presented directly by Danantara Supervisory Board Vice Chairman Muliaman D Hadad to BNI Operations Director Ronny Venir in an event held at the Shangri-La Hotel, Jakarta, on Tuesday, June 24, 2025.
Also witnessing the award presentation were Chairman of Commission XI DPR RI Mukhamad Misbakhun, Chairman of Infobank Media Group Eko B Supriyanto and President Director of MRI Harry Puspito.
Ronny said that this award is a clear proof of BNI's success in maintaining sustainable service quality that is relevant to the times and customer needs from time to time.
"We are grateful for this appreciation. This achievement is the result of the hard work of all BNI people in providing services that are resilient, adaptive and relevant to customers," he said in a written statement.
One of the proudest achievements is The Best Conventional Bank in Service Excellence award for 20 consecutive years since 2006. This achievement is clear evidence that BNI is able to maintain the quality of its services on an ongoing basis, even though industry challenges continue to grow.
In addition, BNI also won The Best in Excellence E-Banking award for 10 consecutive years since 2015, The Best in Excellence Digital Channel for the last five years and The Best Conventional Bank in Service Excellence 2025 - Contact Center three years in a row. This achievement reflects BNI's success in consistently carrying out digital transformation and creating a positive customer experience.
Not only won the main title, BNI also excelled in specific categories such as Call Center, SMS Banking, Phone Banking, Mobile Opening Account, to ATM and Social Media services. This service is proof of BNI's attention to every point of customer interaction.
BNI is also considered superior in managing various digital and physical service channels in a well-balanced manner. This can be seen from BNI's success in achieving 2nd place in the E-Banking, Digital Channel, Mobile Banking, and E-mail Service categories, showing solid performance amidst intense competition.
Ronny also added that this achievement is not an end point, but a trigger for a new spirit to continue innovating.
“We are committed to continue to jump higher by presenting solutions and services that are in line with the expectations and needs of customers in this digital era,” he concluded.