BNI Call

One Stop Digital Solution BNI Call 1500046

The Customer Experience Center, as one of BNI's touch points, always strives to provide the best service by offering speed and convenience to customers in obtaining information, conducting transactions, and finding solutions to any issues. Aligned with customers' needs for fast, easy, precise, and accurate services, Customer Experience Center continuously enhances the customer experience by providing services through an integrated Omni Channel platform equipped with high flexibility and agile technology.

The commitment of the Customer Experience Center to provide excellent service and value-added digital solutions to all BNI customers is realized by adding digital service channels, heading towards BNI Digital and Global. Customers can enjoy BNI contact services 24 hours a day, 7 days a week through BNI Call 1500046, BNI's official social media services on Facebook, Instagram, and Twitter. The Digital Services are available through Chat Bot or Live Agent via the Chat With Us feature on the BNI website, Chat Us (Tanya BNI) service on BNI Mobile Banking, WhatsApp Business, and the BNI Call Virtual Assistant app downloadable from Playstore and Appstore, which incorporates Artificial Intelligence (AI) and Natural Language Processing (NLP) engine technologies. Customers can also submit their complaints to BNI via email at

By continuously refining the Online Request Management, which is an integrated application for recording customer inquiries, transactions, and complaints across all touchpoints, BNI is committed to fulfilling requests and complaints in accordance with the Service Level Agreement (SLA), thus creating a better customer journey and customer experience.

The ease of access and accuracy of recording and resolving customer requests are the priorities of BNI in providing excellent services, both for banking services and credit cards.

BNI Call services that BNI customers can easily access :

24/7 Services

Access from within the country (all regions of Indonesia) :

PSTN Telephone (Fixed Phone)
Mobile Phone
1500046 (without area code)
1500046 (without area code)
Local pulse
According to the mobile service provider's tariff

Access from overseas

Fixed Phone / Mobile Phone+62-21-30500046According to the mobile service provider's tariff
24/7 Services
 Instagram: @bni46 twitter: @BNI, @BNICustomerCare Facebook: BNI
24/7 Services

BNI Call Virtual Assistant for information and transactions can be downloaded from the Play Store/App Store. Live Chat forproduct and service information, as well as complaint status information, can be accessed through :

1. Mobile Banking, fitur Chat Us

2. Website, fitur Chat With Us

3. WA Business dengan nomor 08115881946

The Customer Service and Complaint Resolution Procedure can be click here.