JAKARTA, 1 July 2022 -- PT Bank Negara Indonesia (Persero), Tbk. or BNI (Persero) won the best E-Banking service award 1st Overall E-Banking and 1st Phone Banking in the national banking industry. This state-owned bank with the stock code BBNI has again positioned itself as a Group of Banks Based on Core Capital (KBMI) IV which is able to provide excellent service excellence to customers.
This award was given by Marketing Research Indonesia (MRI) and InfoBank Magazine at the “19th Banking Service Excellence Awards 2022” at the Ritz Carlton Jakarta, Thursday (30/6/2022).
This award was given as a form of appreciation because BNI was considered the most successful in shifting from conventional services to digital services. BNI as a state-owned bank, has succeeded in making a big leap forward in the development of the electronic banking (e-banking) network.
BNI always and continues to improve with various innovations to create new products and services according to customer needs.
As one of the Company's strategic steps in improving sustainable business, BNI is committed to always maintaining and improving service quality which leads to customer satisfaction and loyalty.
The bank, which is led by Royke Tumilaar, has consistently reaped achievements through various awards from various independent institutions for service quality ratings.
BNI has been crowned the 1st Overall E-Banking and the 1st Phone Banking for Commercial Bank KBMI IV because it is superior in electronic banking services compared to other commercial banks.
BNI Services and Networks Director Ronny Venir said, BNI will continue to maximize front end services with the support of reliable IT infrastructure. BNI also continues to expand synergies with various ecosystems to increase the interest and loyalty of the Indonesian people in transactions.
This is one of BNI's efforts to provide convenience and speed of service to customers which will have a direct impact on increasing transaction volume and the Company's business growth.
"Customer satisfaction is the spirit for BNI to always provide the best service, always present in customers' lives with features, convenience and various value-added financial solutions. BNI is Ready to Leap Higher," he concluded.
Ronny added that BNI is proactive in increasing service capacity and capability in encouraging and developing digital solutions for customers.
The more features and services that customers can take advantage of through the Super App Ecosystem of BNI Mobile Banking, making this service increasingly a customers’ favorite.
"We can also be proud that BNI Mobile Banking is also ranked 1st in the Mobile Banking Application on Google Play Store," he said.
Ronny also added that the strengthening of the digital ecosystem continued at the beginning of this year. So far, BNI has established partnerships with more than 4,000 Application Programming Interface (API) partners, with a total of 443 services. BNI API Open Banking is one of BNI's digital service product champions in addition to BNI Mobile Banking, BNI Direct, and BNI Xpora.
Banking functions to provide access to financial services to the public, especially in remote areas, are also continuously improved by making branchless banking services or BNI Agen46 smart agents the spearhead.
"The number of Bank’s extension agents has reached more than 150 thousand agents to help reach segments of society that have not been served by formal financial institutions. The transaction value of Agen46 BNI has reached Rp 18.6 trillion," he added. (*)