During Pandemic, BNI Mobile Banking Users Increase 84%

During Pandemic, BNI Mobile Banking Users Increase 84%

Jakarta, 15 May 2020 --- COVID-19 pandemic that hit Indonesia from the first quarter of 2020 has pushed consumers to switch from cash transactions to digital transactions. Digital payment banking is a mainstay when most people have to stay at home. PT Bank Negara Indonesia (Persero) Tbk or BNI also recorded the growth of digital transactions during COVID-19 outbreaks in the country.

BNI’s Consumer Business Director, Corina Leyla Karnalies in Jakarta, in the middle of this week said, the growth of digital transactions in the first quarter of 2020 in BNI's electronic service network increased as much as 31% compared to the same period in 2019, both transactions via SMS Banking, Internet Banking, and BNI Mobile Banking. The increase was mainly contributed by transaction growth at BNI Mobile Banking, which rose 84.4% compared to the first quarter of 2019.

"Transactions through BNI Mobile Banking in Q1-2019 were 43 million, increased in Q1-2020 to 63 million transactions, or seen from the rupiah increase from Q1-2019 of Rp56.1 trillion to Rp103.4 trillion in Q1-2020," she said.

BNI’s Service and Network Director, Adi Sulistyowati said that the increase in digital transactions also occurred in the service prepared for corporate customers, namely BNI Direct. In Q1-2020, the volume of transactions using BNI Direct increased by 55% compared to the same period in 2019. The number of transactions also increased by 44%.

"This shows that institutional customers have shifted to digital transactions, especially for current account customers, as well as debtor customers. All our debtors have started using BNI Cash Management this year. So, the increase in cash management is very significant," she said.

Adi Sulistyowati conveyed, banking service an also continues to operate through BNI electronic channels every day. The public can take advantage of automated teller machines (ATMs), Agen46, or BNI Call Centers at 1500046, 7 x 24 hours. BNI also optimizes digital services in opening accounts or BNI Sonic in 126 locations.

A total of 18,669 BNI ATMs or cash recycling machines (CRM) are also ready to be used and spread in strategic locations. Customers can also take advantage of online transfer facilities of up to Rp400 million through BNI Mobile Banking.

Especially for corporations, the BNI Direct facility is very effective in serving corporate cash management. As for job seekers, BNI e-Form is ready to be used as part of the requirements in getting a pre-employment card.

”We suggest customers to active those electronic channels by visiting the nearest BNI outlet. Thus, all the service channels that BNI has can be enjoyed at any time to the maximum," said Adi Sulistyowati.

During the COVID-19 pandemic, BNI also implemented a special protocol. First, running open-close the outlet. Second, managing physical distancing in the banking hall and ATM. Third, cleaning the work area and premises before and after working hours. Fourth, preparing hand sanitizer, masks, thermal gun, and gloves. Fifth, monitoring employees’ health. Sixth, enforcing work from home. Seventh, prohibiting employees from traveling outside the city and abroad. Eighth, forbidding employees from using mass transportation to work. Ninth, encouraging the utilization of digital channels. 


For more information, please contact:

Corporate Secretary BNI

Phone: 021-5728387



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