National Customer Day 2022, BNI Commits to Improve Global and Digital Services

National Customer Day 2022, BNI Commits to Improve Global and Digital Services

Jakarta, Friday 2 September 2022 – The National Customer Day 2022 is the right moment to re-increase commitment in providing better service to customers.  

Moreover, currently the economy is in a recovery period where public consumption is slowly starting to increase, thus encouraging better company performance compared to the pandemic period 2 years ago.  

PT Bank Negara Indonesia (Persero) Tbk. or BNI held simultaneous customer day commemorations in 17 operational areas, with the main event i.e. Mini Gathering with Customers and attended by all BNI Directors and SEVPs.

BNI Deputy President Director Adi Sulistyowati was present to express her appreciation directly to all customers who are loyal to using all BNI products and services at Hutan Kota by Plataran, Jakarta, Friday (2/9/2022).

According to her, the National Customer Day is the right moment for the company to listen directly to criticism, input, and testimonials from customers for BNI's services so far. This can be used as an evaluation material as well as formulating a service quality improvement strategy that does not only focus on conventional services, but also BNI digital services.

"We thank all loyal BNI customers, who have inspired us to work for the country, and serve even better. Of course, we will continue to strive to provide the best service and offer the latest solutions and innovations to respond customers' ever-increasing needs, presenting total financial solution for customers, so that BNI can become the transactional bank of choice for customers and in accordance with BNI's mission, to become a financial institution that excels in service and sustainable performance," she said.  

Adi Sulistyowati, who is familiarly called Susi, said that BNI Mobile Banking is now equipped with new features to meet financial needs. Some of the excellent features that we have embedded include; Biometric Login, Digital Account Opening, Mobile Cash, BNI QRIS, International Remittance, Digi Loan, Top up wallet and credit, Various payment features, Opening Investment Account (RDN), Purchase of Mutual Funds, Bonds, and other Securities, and Purchase of Insurance.  
"Of course, in the future, BNI will continue to improve transaction capabilities so that it can provide convenience and comfort for customers. Mobile Banking capabilities will continue to be improved with features that answer and even exceed people's lifestyle, transaction and investment needs," she said.  
Susi continued, BNI already has BNIDirect digital services as an integrated solution for Cash Management services for corporate/institutional and MSME customers.  

"BNIDirect is supported by features of Seamless Access to Business Banking Platform (Cash Management, Supply Chain Financing, Online Bank Guarantee, Online Forex, and Online Trade), Digital onboarding process as well as BNIDirect account opening which is more concise, as well as other features will further facilitate the transaction needs of business banking customers," she added.

As for specifically commemorating Harpelnas, BNI held interesting promos ranging from Dining, Travel, Electronic & Gadget, E-Commerce, Education to Grocery needs.

BNI also offers a Cashback promo of Rp. 1 Million for Full Online BNI Credit Card Application with Electronic Signature, Open Savings and Transactions #GaPakeNanti Get Bonuses of up to 10,000 POIN+, and Cashback Rewards of Up to Rp. 500 thousand for Opening BNI Tapenas Accounts. For more information, customers can access the link BIT.LY/BNIHARPELNAS22


News Archive